Exchange and Return Conditions

Do not give up

You can return the product you have bought within (7) days from the date of delivery without opening its packaging, using it or allowing it to deteriorate. Before returning the product, please send an e-mail to info@y19design.com with your invoice number and order number, stating the reason for the return. As soon as our company receives the e-mail you have sent, you will be contacted and you will be informed how to return the product. It must be sent back with the product in the invoice issued in your name. The price of another product or product will be refunded to your credit card instead of the returned product. Refunds will be paid due to transportation costs will be borne by you.

No returns / exchanges are made for products that are custom-made and personalized or modified upon customer request. Returns / exchanges of products that are worn, scratched, contaminated or lost their originality due to use are not accepted. Products must be sent as received.


II. Products Damaged During Transport
Products damaged during transportation should not be received and a report of the damage should be attached to the transport company. The product should not be returned due to small dents in the box or package, so as not to damage the product. However, it will be deemed that the transport company has fulfilled its duty after it is received by you. After the damage report of the unaccepted product is delivered to our store, our store will deliver the new product to you as soon as possible.

III. Faulty Products
Please send the e-mail containing your invoice and order numbers to info@y19design.com by stating the errors of the faulty products that are not noticed during delivery and occurred in application. If your reason for return is deemed appropriate, after sending the invoice with the returned product to our store, the faulty product will be replaced with a new one; Refunds will be paid due to transportation costs will be borne by you.

The products you send to www.y19design.com without making the necessary notification will not be considered within the scope of return and will not be received.

For your questions, you can reach us at info@y19design.com e-mail address.

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