Frequently Asked Questions

• What are my payment options?

You can do your shopping by credit card, debit card (debit card) or money order.


• Do you have the option to pay at the door?

Unfortunately, we do not have the option to pay at the door. If you do not have a credit card, you can order by transferring / eft. Do not forget to write your name, surname and order number in the remittance / eft description section in order to process your shopping in a healthy way.


You can use the following account information for TRANSFER / EFT.


TR06 0011 1000 0000 0095 7585 09


Account Number: 95758509

Branch Name: Erenköy

Branch Code: 928


• How is the security of my personal information ensured during the payment process?

info@y19design.com has an advanced security system that ensures information security and prevents unauthorized use of information. All your information is protected by 128bit SSL security certificate.


• Do your prices include VAT?

All prices you will see on our site are prices including VAT.


• Can I choose a hat for Lighting / Lampshade or Floor Lamps?

You can choose any of the hats in our stock. For such requests, you can reach us at info@y19design.com.


• Can I contact you and reserve a product?

Yes. We can reserve products for you 24 hours a day.


• In how many days will I receive my order?

Your order may have different delivery days depending on the product group.

Items in stock will be shipped within 5 days.

If the delivery of your order is delayed, you will be informed in advance and the new date will be taken for delivery.


• From where can I track the status of my order?

You can get information about the status of your order by clicking the My Orders tab on the My Account page.


• What can I do if my order does not arrive?

If your order is delayed, you will be informed. However, you can reach us from the information on the contact tab about the subject.


• Where can I change my address information?

You can add or edit your address information from the My Account page, from the My Addresses tab.


• How and under what conditions can I cancel my order?

First of all, you must contact us so that we can solve the problem you are experiencing. You can easily reach us at info@y19design.com for order cancellations. (Please See Exchange and Return Conditions)


• How and under what conditions can I return my order?

You can easily access all details about the return of your order on our Exchange and Return Conditions page.


• Do you have a store where I can see the products?

To see our products, you can check our Maslak Showroom store by "By Appointment". You can easily reach the address of our showroom store on our Contact Us page at www.y19design.com.


• How can I benefit from promotions such as gift coupons and / or free shipping?

In order to benefit from our special offers, the box I want to receive e-newsletters from your profile must be ticked.


• How can I use promotions such as gift coupons and / or free shipping?

After completing your shopping, you can easily use your coupon from the use coupon section in the cart section. A coupon can only be used once. You can only benefit from one campaign in your shopping.


• How can I find out the status of my order?

You can easily access the details of your order through the my account / my orders tab.


• If there is more than one product in my cart, can I have it delivered at different times?

If your products are ready to be delivered, you can receive them whenever you want. We kindly ask you to inform info@y19design.com regarding the subject.


• Can I get my products from Y19 Design Maslak Showroom?

After contacting us and stating that you want to buy your products yourself, you can come and receive your products at any time by making an appointment.

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